Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Antwon Hilson

Antwon Hilson

August 15, 2025

5  out of  5
rating by Antwon Hilson
"Carlos Torres and Courtney were fantastic and made the experience easy and got all of my needs done without any issues!"
We responded:
"Antwon, thank you for sharing your experience! I'm glad Carlos made everything smooth for you! We appreciate your feedback and are grateful to have Carlos on our team. If you have any future questions or need further assistance, don't hesitate to reach out! - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of Cooper Middaugh

Cooper Middaugh

August 13, 2025

5  out of  5
rating by Cooper Middaugh
"Painless experience updating my auto insurance and starting a life insurance policy. Had State Farm for years and am happy with the service."
We responded:
"Thank you, Cooper! I'm glad to hear that updating your insurance and starting a new policy was a smooth process. It's wonderful to know you're satisfied with our service after being with State Farm for years. If you ever need anything else, feel free to reach out! - Sylvia Benjamin - State Farm Insurance Agent"
Profile photo of Panchito Flores

Panchito Flores

August 11, 2025

5  out of  5
rating by Panchito Flores
"Exelente atención al cliente, gracias por tener un personal amable"
We responded:
"Panchito, Gracias por tu reseña! Estoy muy contenta de saber que recibiste un excelente servicio y que nuestro personal fue amable. Nos enorgullece poder atender a nuestros clientes en español. Si necesitas algo más en el futuro, no dudes en contactarnos. - Sylvia Benjamin - State Farm Insurance Agent"
Profile photo of Ysabela Mora

Ysabela Mora

August 6, 2025

5  out of  5
rating by Ysabela Mora
"Great service! And very helpful!"
We responded:
"Ysabela, thank you for your wonderful review! I'm glad you had a great experience with our service. If you ever need anything else, feel free to reach out. - Sylvia Benjamin - State Farm Insurance Agent, Nappanee, IN"
Profile photo of jose enrique juarez chavez

jose enrique juarez chavez

August 4, 2025

5  out of  5
rating by jose enrique juarez chavez
"Excelente atención con personal en habla hispana"
We responded:
"¡Gracias por la revisión de cinco estrellas, Jose! Nuestro equipo trabaja arduamente para proveerle el mejor servicio de aseguradora en Nappanee, IN. Le agradecemos que sea parte de nuestra familia State Farm. -Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of armando chantea

armando chantea

August 1, 2025

5  out of  5
rating by armando chantea
"Very respectful and helpful,Alonso lowered my insurance costs!"
We responded:
"Thank you, Armando! I'm happy to hear that Alonso was able to assist you and help reduce your insurance costs. We appreciate your feedback and are always here to support your needs. Let us know if there's anything else we can do for you! - Sylvia Benjamin - State Farm Insurance Agent"
Profile photo of Nikki Culp

Nikki Culp

August 1, 2025

5  out of  5
rating by Nikki Culp
"I really enjoyed the talk we had. It was very informative and I appreciate it. Thank you."
We responded:
"Thank you, Nikki! I'm happy you found our conversation informative and enjoyable. If you have any more questions or need assistance, feel free to reach out. We're here to help! - Sylvia Benjamin - State Farm Insurance Agent"
Profile photo of amado rodriguez

amado rodriguez

July 31, 2025

5  out of  5
rating by amado rodriguez
"Muy bien! Gracias"
We responded:
"¡Gracias, Amado! Me alegra saber que estás satisfecho con nuestro servicio. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte! - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of Austin Miller

Austin Miller

July 28, 2025

5  out of  5
rating by Austin Miller
"Carlos is awesome to work with"
We responded:
"Austin, thank you for your review! I'm happy to hear that Carlos provided you with such a great experience. Our team is dedicated to offering exceptional service. Let us know if there's anything else we can assist you with! - Sylvia Benjamin - State Farm Insurance Agent"
Profile photo of Ulises Briones

Ulises Briones

July 25, 2025

5  out of  5
rating by Ulises Briones
"Very detailed and attentive customer service by Merari"
We responded:
"Thank you for your review, Ulises! I'm happy to hear that Merari provided you with detailed and attentive service. Our team is dedicated to offering the best support possible. Let us know if there's anything else we can do for you! - Sylvia Benjamin - State Farm Insurance Agent"
Profile photo of Pam Harper

Pam Harper

July 24, 2025

5  out of  5
rating by Pam Harper
"I started a search for new insurance for my auto and the 2nd call was from State Farm. Carlos Torres was the agent that I spoke with and he did a great job answering any and all of my questions. I also ended up getting my homeowner's insurance through them as well!"
We responded:
"Thank you for your review, Pam! I'm happy to hear that Carlos was able to assist you with your insurance needs. It's great to know you chose us for both your auto and homeowner's insurance. If you have any more questions or need further assistance, feel free to reach out anytime! - Sylvia Benjamin - State Farm Insurance Agent"
Profile photo of Jason Cripe

Jason Cripe

July 23, 2025

5  out of  5
rating by Jason Cripe
"Friendly staff, quick responses."
We responded:
"Thank you, Jason! I'm happy to hear that our staff's friendliness and quick responses made a positive impression. We’re here to help with any insurance needs you may have! - Sylvia Benjamin - State Farm Insurance Agent"
Profile photo of bryan juarez

bryan juarez

July 22, 2025

5  out of  5
rating by bryan juarez
"Great Rates!!"
We responded:
"Thank you, Bryan! If you ever have questions or need assistance, feel free to reach out. We’re here to help! - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of Devanny Lopez

Devanny Lopez

July 22, 2025

5  out of  5
rating by Devanny Lopez
"It was a good experience knowledgeable and fast."
We responded:
"Thank you for your review, Devanny! I'm happy to know you had a good experience with our team! If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us! - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of Miyah F

Miyah F

July 22, 2025

5  out of  5
rating by Miyah F
"Alonzo got my insurance set up for my car, personal property, Health and Life insurance too. Highly recommend"
We responded:
"Thank you for your review, Miyah! I'm happy to hear that Alonzo was able to assist you with setting up your insurance needs. We appreciate your recommendation and are here if you need anything else. - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of Jon Carvajal

Jon Carvajal

July 21, 2025

5  out of  5
rating by Jon Carvajal
"Merari Lopez was very polite and helped answer all my questions. Great team that they have!"
We responded:
"Thank you, Jon! I'm happy to hear that Merari was able to assist you with your questions. Our team is dedicated to providing excellent service, and your feedback means a lot to us. If you ever need anything else, feel free to reach out! - Sylvia Benjamin - State Farm Insurance Agent"
Profile photo of Brandt Carrico

Brandt Carrico

July 21, 2025

5  out of  5
rating by Brandt Carrico
"Very good with getting everything together and honest. They want to make sure you have the right coverages."
We responded:
"Brandt, thank you for your feedback! If you ever need further assistance or have questions, feel free to reach out. Thanks for choosing us! - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of marianet munoz

marianet munoz

July 18, 2025

5  out of  5
rating by marianet munoz
"Soy muy amables y brinda la mejor información"
We responded:
"¡Gracias, Marianet! Me alegra saber que nuestro equipo te ha brindado la mejor información y un trato amable. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos! - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of No Name

No Name

July 15, 2025

5  out of  5
rating by No Name
"I made a last minute call to this insurance company bc my other one screwed me over and my man Alonzo hooked me up even after hours!!! Thank you for making my day!!!"
We responded:
"Thank you for sharing your experience! I'm happy to hear that Alonzo was able to assist you, even after hours. We always aim to provide exceptional service whenever you need it. If there's anything else we can do for you, just let us know! - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of Grace Mullet

Grace Mullet

July 15, 2025

5  out of  5
rating by Grace Mullet
"Was so helpful in setting everything up! Made everything so easy! Awesome customer service:)"
We responded:
"Grace, thank you for your feedback! I'm happy to hear that setting everything up was a breeze for you. Let us know if there's anything else we can assist you with! - Sylvia Benjamin, State Farm Insurance Agent"
Profile photo of jeanna smith

jeanna smith

July 15, 2025

5  out of  5
rating by jeanna smith
"Katie was very pleasant and quick to help me out with my concerns. It’s always a pleasure to do business with Katie & Sylvia. Thank you so much!"
We responded:
"Thank you, Jeanna! I'm happy to hear that Ashley was able to assist you so efficiently. It's wonderful to know you enjoy working with both Ashley and me. We appreciate your support and look forward to helping you with any future needs. Let us know if there's anything else we can do for you! - Sylvia Benjamin - State Farm Insurance Agent"
Profile photo of Alice Cox

Alice Cox

July 14, 2025

5  out of  5
rating by Alice Cox
"Very helpful staff!!"
We responded:
"Thank you, Alice! I'm happy to hear that our staff was able to assist you effectively. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you! - Sylvia Benjamin - State Farm Insurance Agent"
Profile photo of Josh George

Josh George

July 14, 2025

5  out of  5
rating by Josh George
"Carlos was professional and took care of my insurance needs."
We responded:
"Josh, we are so happy to hear that Carlos was able to assist you with your insurance needs! - Sylvia Benjamin - State Farm Insurance Agent, Nappanee, IN"
Profile photo of Funsized Amy

Funsized Amy

July 13, 2025

2  out of  5
rating by Funsized Amy
"Update: If you need to make changes or cancel something you have to do it on their terms. I called to cancel a policy to save costs and because I no longer need it. Apparently only 1 person can do it and have to wait a month for the person to call after I was put in for an appointment. This is ridiculous. For said appointment they will get 2 more payments from me. Yes as of this week I will be searching for another insurance company. I dropped it from 5 stars to 2 stars because of the initial visit. Oh and also because I was to get a welcome phone call that was placed on the calendar of the owner of this place and never received it. Got a call the day earlier when I seen a missed call within seconds of getting into my car called the back and was told no one called me. I was referred by a friend because I was looking to save costs. When I called The person was very friendly. I was transfered to a rep by the name of Carlos. Again greated by a friendly voice. He listened to what I needed and recommended different terms and costs. Had everything ready when I arrived to sign paperwork. I will say that I am happy I switched. Thank you so much for making this such an easy transition."
We responded:
"Amy, Thank you for sharing your feedback. We're glad to hear your initial experience with Carlos was positive, and we truly appreciate you giving our office the opportunity to help with your insurance needs. We’re very sorry to hear that your recent experience didn’t meet expectations. Our team follows a set process for certain policy changes to help ensure everything is handled correctly and that our customers have a clear understanding of their options, including when a policy may not be eligible for reinstatement once cancelled. That said, we understand that delays or confusion around scheduling can be frustrating, and we apologize if the communication didn’t feel seamless. We’re also disappointed to hear about the issue with the missed welcome call. That’s not the experience we aim to provide, and we’ll be reviewing the situation internally to help improve our follow-up moving forward. We appreciate you being part of our agency and hope we have the opportunity to earn your trust again in the future. If you have any additional concerns or would like to speak further, please don’t hesitate to reach out; we’re here to help. "
Profile photo of Quentine James

Quentine James

July 8, 2025

5  out of  5
rating by Quentine James
"Alonzo is that guy, found a time that worked for me and worked around me. Very clear and well mannered. Give this guy a raise!!"
We responded:
"Thank you, Quentine! I'm happy to hear that Alonzo was able to accommodate your schedule and provide clear assistance. I'll be sure to pass along your kind words to him. We appreciate your feedback and are here if you need anything else! - Sylvia Benjamin - State Farm Insurance Agent"